Please read about customs charges in our terms on conditions located on basket page

Delivery & Returns

Delivery

All orders over 100 nett of VAT are free from delivery charges for Republic of Ireland customers. We offer a 2-5 day delivery on stock items. Any items that are not standard stock items may take up to 8 days to arrive. An estimated delivery date will be displayed at the checkout and is dependant on the items ordered. In some rare circumstances, there may be an increased delay but we endeavour to inform you as soon as possible on the product page or by email. If you have a query regarding stock, please call before placing your order.

For any orders that have a delivery address other than Republic of Ireland an increased carriage charge is applied and orders will be subject to carriage charge regardless of order value. No free carriage option is available for non Republic of Ireland areas. For items that are palletised, there may also be a further surcharge for non Republic of Ireland areas but this will be communicated prior to dispatch. All of the above excludes UK Mainland where we operate a different tariff for shipping

European Delivery

We offer delivery across Europe at a low delivery charge. For all orders under 31kg of weight, the rates below apply. For any orders over 31kg in weight, a surcharge may be applied. This is calculated on a per order basis and we will inform you before the charge is made. Any order that requires a pallet will incur a higher charge which will be communicated before dispatch.

Zone 1 - 15.00 - Germany, France, Netherlands, Belgium and Luxembourg

Zone 2 - 18.00 - Austria, Denmark and Switzerland

Zone 3 - 20.00 - Czech Republic, Italy, Slovakia and Spain

Zone 4 - 22.00 - Finland, Portugal, Sweden, Poland, Estonia, Hungary. Slovenia and Croatia.

Zone 5 - 35.00 - Latvia, Lithuania, Bosnia & Herzegovina, Serbia, Iceland, Bulgaria, Romania, Norway and Greece.

International Delivery

For any orders outside of Europe, we do not currently offer a set delivery rate. The cost for delivery is calculated on a per order basis and will be communicated after the order is placed. If your country is not currently listed, please email or call to get this added or for a quotation.

 

Cancellation

Orders can be cancelled anytime until the order has been dispatched. You can cancel your order by contacting us through email or phone.


Returns

At BuyCatering we want you to be happy with your new purchase, if you are not completely satisfied with your purchase, under Distance Selling Regulations you have 14 days to return the items in a saleable and unused state. Contact our returns department on 1800 930 222 who will then authorise a return where goods will be  will be subject to a 25% restocking charge. Customers are responsible for the return carriage costs unless the product is faulty.inspected. We will then offer a refund or alternative item. Returns notified after 14 days will not be accepted unless under extreme circumstances.

 

Customs Charges

Buycatering.IE is a UK based company and cannot control any customs or import duties applied to your package by your local customs. Any outstanding customs charges or import duties must be paid by the customer.

Buycatering.IE cannot be held responsible for these charges.

Customs charges or import duties are not included in the price of your items ordered. 

Buycatering.IE cannot advise on the cost as the customs charges can vary from country to country. 

If you refuse to accept delivery of the items you have purchased, due to these charges, the couriers may return the items back to Buycatering.IE.

In the event of a return to sender, your refund for your order will be completed once it is received back to our warehouse.

This does exclude larger or bespoke items, where the 25% re-stocking charges apply.

This does exclude the cost paid for shipping as this part of your order was attempted.

Due to Furlough, refunds can take up to 30 days from receipt of order, back into our warehouse.

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